Zoho Lens

Zoho Lens, the innovative remote assistance software, uses augmented reality (AR) to visualize issues and provide contextual support to remote customers. It enriches any technical support experience with quick-to-use AR tools. With its optimum resource management, organizations are empowered to run unified operations from the office to the field. More than 100 million users rely on Zoho Lens and the other range of Zoho software to excel in their line of business. Our privacy-first approach, long-term thinking, deep engineering focus, and customer-centric philosophy make us one of the world's most prolific technology companies.

Notable Customers:

TAFE, Seco Tools, PlusHeat, Tornos, Unitek Global Services

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Use Cases


Augmented Reality Remote Assistance Software

Zoho Lens is a user-friendly, augmented reality software for providing technical assistance in real time. Built with enterprise-grade features, industry-standard security, and customizability, Zoho Lens improves resolution rates, reduces machinery downtime and enhances productivity.

  1. Connect: Technicians can connect with the on-site team by accessing their device camera and get live visuals of plant machinery, equipment, assembly, or maintenance procedures.
  2. Conceptualize: Using AR tools, the team can point out crucial areas and the remote technician can analyze the situation in depth and gather valuable insights about required parts.
  3. Collect: Technicians can view and collect contextual information from product labels, instruction manuals, and other details for better clarity by using OCR and virtual code reader.
  4. Collaborate: With the help of VoIP, text chat, and other collaborative features, the technician can visually walk the team through the solution and even record it for audit purposes.

Pricing:

  • Standard edition – $8 (1 technician/month, billed annually)
  • Professional edition – $13 (1 technician/month, billed annually)

Additional Details


ArborXR Demo Available: No

Trial Period Offered: Yes

Regions Supported: North America, South America, APAC, EMEA, LATAM 

Notable Milestones / Awards:

  • SOC 2 Type II
  • ISO 27001

Type of Developer: AR

Type of Content: Off-the-Shelf

Device Support: Realwear, Vuzix


Established: 1996
Headquarters: India

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